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Understand the Rules That Govern Your Account

Every account on 4dmkt operates under a clear set of terms — covering how your data is handled, what governs your access, and how disputes are resolved.

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What Our Terms Actually Cover

4dmkt Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with 4dmkt, you enter into a direct agreement with us that governs how the platform may be used. This includes rules around account registration, wallet activity — such as deposits made via Touch 'n Go eWallet, Boost, or GrabPay — and

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how withdrawals are processed and verified. Your personal data is collected only for purposes we specify: account authentication, transaction records, and communication preferences. We do not sell your data to third parties. Payment records tied to Touch 'n Go eWallet, Boost, or GrabPay transactions are retained
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for the period required under applicable financial record-keeping obligations. Access to 4dmkt and eligibility to hold an account depends on your local laws. If local regulation does not permit participation, these terms do not extend an entitlement. Account-level decisions — including suspension or closure — are
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governed by the same terms you accept at registration. We keep these terms updated; when changes are material, we notify you through the contact method on your account. You can request a copy of the current version at any time through our support channel.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

We handle your account data with a clear purpose: verification, transaction processing, and service communication. No data is shared outside these purposes without your knowledge. Players in Kuala Lumpur and elsewhere in Malaysia can request access to or correction of their stored data through the support channels above. Session cookies keep your login stable; analytics cookies are used only in aggregate and are not tied to your identity. You can manage cookie preferences through your browser settings without affecting account access.

Data Retention

We retain account and transaction data for the period required by applicable law. After that window closes, data is deleted or anonymised according to our internal retention schedule.

Account Security

Your account is protected by OTP verification at login and on withdrawal requests. We do not store payment credentials — Touch 'n Go eWallet, Boost and GrabPay authorise on their own platforms.

Cookie Handling

Session and functional cookies are strictly necessary for the lobby to work. Analytics cookies run in aggregate only. You control both via browser settings — your account stays accessible either way.

Right to Request

You may request a copy of the data we hold on your account, ask us to correct inaccuracies, or request closure. Submit through live chat or email with your account ID for verification.

POLICY CONTACT PATHS

Reach Us on Legal or Policy Questions

If you have a question about your rights under our terms, want to raise a data request, or need clarity on how a specific policy applies to your account, our support team handles these directly. Bring your account details so we can verify you and respond accurately.

Common Questions About Policy and Your Rights

These are the questions we get most often when it comes to account terms, data rights, and what our policies actually mean in practice. If your situation is not covered here, reach out directly through live chat.

These terms apply to anyone who registers and holds an active account on 4dmkt. Access depends on whether local law in your region permits participation on the platform.

Submit a data access request via live chat or email with your account ID. We verify your identity first, then provide a summary of the data we hold and how it is used.

We share your data only where required for payment processing — for example, transaction references passed to Touch 'n Go eWallet, Boost, or GrabPay — and where law requires disclosure. We do not sell account data.

After account closure, we retain records for the period required under applicable financial and legal obligations. Once that period ends, data is deleted or anonymised according to our retention policy.

Yes. Analytics cookies are not required for the lobby, login, or wallet functions to work. Adjust your preferences in browser settings and your account access remains unaffected.

Disputes are handled under the terms you accepted at registration. Contact our support team first with your transaction reference; unresolved cases are escalated within the same written channel for a documented outcome.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Understand the Rules That Govern Your Account

Data, Cookies, Security and Your Account Rights

Reach Us on Legal or Policy Questions

Common Questions About Policy and Your Rights

01 Who do these legal terms apply to?

02 How can I access the personal data 4dmkt holds about me?

03 Does 4dmkt share my data with third parties?

04 What happens to my data if I close my account?

05 Can I opt out of analytics cookies without losing access to my account?

06 What governs disputes about my account or a transaction?

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