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How 4dmkt Handles Your Personal Information

Your account data stays with us — collected only for what we need, stored securely, and never passed to third parties for their own marketing. This page sets out exactly what we collect, why we collect it, and what you can do about it.

No third-party marketing useSecure data storageYour rights, clearly explainedTouch 'n Go eWallet & Boost payment data handled separatelyContact us to update or delete your details

Explore the Lobby Read FAQ

REACH US DIRECTLY

How to Contact Us About Your Privacy

Have a question about your data, or want to request a change to what we hold? Our support team handles privacy requests directly — no form queue, no generic reply. Reach out through any of the channels below and let us know what you need. We aim to respond to all data-related requests within a reasonable timeframe.

Team online

Live Chat

Open the chat icon on any page of the 4dmkt lobby. Describe your privacy request and our team will handle it directly from the conversation.

Email Support

Send your request to our support address listed on the Contact page. Include your registered account email so we can verify and act on your request.

Account Settings

Log into your account, head to Settings, and use the Data & Privacy section to update your contact details or review the information we currently hold.

What We Collect and Why We Need It

4dmkt Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on 4dmkt, we collect the information needed to run it — your name, email address, date of birth, and the payment details you use to deposit or withdraw. If you fund your account via Touch 'n Go eWallet, Boost, or GrabPay,

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we store only the transaction reference and amount; we never see or retain your e-wallet PIN or full account credentials. We also collect device and session data — browser type, IP address, and session timestamps — so we can detect unusual access patterns and keep your
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account secure. Usage data, such as which sections of the lobby you browse, helps us show you content that is relevant to your account. We do not sell or rent your personal data to any outside party. Data is shared only where required to process a
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payment, comply with a legal obligation, or respond to a verified account-security incident. Where access to our platform depends on local law, we apply the same data standards to all supported regions. You can ask us to correct, export, or remove your personal information at any
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time by reaching our support team.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Security is built into every layer of how your data moves through our systems. From the moment you deposit via GrabPay or DuitNow to the point your withdrawal is verified, your information is encrypted in transit and at rest. Here is how we handle the four key areas your account data touches.

Cookies and Session Tracking We use cookies to keep your session active, remember your lobby preferences, and detect unusual login activity. You can adjust cookie permissions through your browser settings at any time.

Payment Data Security Transactions via Touch 'n Go eWallet, Boost, and GrabPay pass through encrypted payment gateways. We store only the reference ID and amount — never your wallet credentials or banking PIN.

Data Retention Period We keep your account records for as long as your account is active and for a reasonable period after closure, in line with applicable legal obligations. You may request deletion of non-essential data at any time.

Account Access and Verification Every login triggers an OTP sent to your registered mobile number. If we detect a login from an unfamiliar device or location, your account may be temporarily held pending identity verification before access is restored.

Common Questions About Your Privacy on 4dmkt

These are the questions we get most often about how your personal data is managed. If your question is not here, contact our support team through live chat or email and we will get you a direct answer.

We collect your name, email address, date of birth, and the payment method details used for deposits and withdrawals. Device and session data is also logged for security purposes.

We only share data where it is necessary — to process a payment via FPX or GrabPay, to meet a legal requirement, or to investigate a verified security incident. We do not sell or rent your data.

Contact our support team through live chat or email with your registered account email address. We will verify your identity and provide a summary of the data we hold on your account.

Yes. Send a deletion request to our support team. We will remove non-essential data promptly. Some records may be retained for the period required by applicable legal obligations before full removal.

We store only the transaction reference and the RM amount for e-wallet payments. Your wallet PIN, account credentials, and linked bank details are never visible to or stored by us.

After closure, we retain records for a reasonable period in line with legal obligations, then delete them. You can contact support to confirm what is held and request removal of non-essential information.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal App4dmkt App InfoAbout Us

How 4dmkt Handles Your Personal Information

How to Contact Us About Your Privacy

Live Chat

Email Support

Account Settings

How We Protect and Manage Your Account Data

Common Questions About Your Privacy on 4dmkt

01 What personal data does 4dmkt collect when I open an account?

02 Does 4dmkt share my data with other companies?

03 How can I request a copy of the data 4dmkt holds on me?

04 Can I ask 4dmkt to delete my personal information?

05 How does 4dmkt handle my Touch 'n Go eWallet or Boost payment data?

06 What happens to my data if I close my 4dmkt account?

Privacy Policy

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