Reference

What Governs Your 4dmkt Account

These terms set out the rules that apply when you open and use your 4dmkt account — from how deposits are handled via Touch 'n Go eWallet, Boost, or GrabPay, to how withdrawals are verified and when access may be restricted.

Account eligibility by local lawDeposit & withdrawal rulesTouch 'n Go eWallet, Boost, GrabPayAccount suspension conditionsDispute process
4dmkt What Governs Your 4dmkt Account
REACH US DIRECTLY

Contact Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team is the right first stop. We handle term-related queries — from account verification disputes to withdrawal hold questions — through the channels below. Keep your account ID on hand when you contact us; it speeds up the process.

Live Chat Start a live chat session from your account dashboard. Available for account-specific term queries, verification questions, and transaction disputes.
Email Support Send a detailed query to our support address found in your account settings. We respond to term-related issues and account review requests via email.
Account Help Centre Log in and navigate to the Help section for step-by-step account verification paths, withdrawal conditions, and common term clarifications.
HOW WE HANDLE YOUR ACCOUNT

Account Security and Data We Hold

We collect only what is necessary to run your account — registration details, payment method identifiers, and session logs. We do not sell account data to third parties. Cookies are used to keep your session active and to remember your preferred payment method, such as Touch 'n Go eWallet or Boost, so you do not re-enter it each visit. You can request a summary of what we hold by contacting support with your account ID.

Data Retention

We keep your account records for as long as your account is active and for a period after closure as required by applicable financial record obligations.

Cookie Use

Session cookies maintain your login state. Preference cookies remember your saved payment method — GrabPay, Boost, or Touch 'n Go eWallet — across visits.

Account Security

Login is protected by OTP verification sent to your registered number. Any change to your linked payment method triggers a secondary identity check before it takes effect.

Request or Amend Your Data

Contact support via live chat or email with your account ID to request a data summary or to update incorrect registration details on your profile.

Common Questions About These Terms

These questions cover what we get asked most when it comes to account eligibility, transaction rules, and how the terms apply to your specific situation. If your question is not here, live chat is the fastest way to get a direct answer.

Account access depends on local law. You may open an account where permitted by the laws applicable to you. You confirm your eligibility when you complete registration.

Yes. Touch 'n Go eWallet, Boost, and GrabPay are supported for deposits. Withdrawals return to the verified payment method linked to your account at the time of the request.

A hold usually means account verification is pending. Log in, go to your profile, and complete the identity confirmation step. Contact live chat with your account ID if the hold persists.

We may suspend or close accounts where registration details are inaccurate, duplicate accounts are detected, or activity indicates manipulation of promotional conditions, as set out in these terms.

Disputes must be raised within 30 days of the transaction date in your account history. Contact us via live chat or email with your account ID and the transaction reference.

Contact support via live chat or email and provide your account ID. We will send a summary of the data we hold and confirm what can be amended on your profile.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.